Frequently Asked Questions (FAQs)
Everything you need to know before, during, and after placing your order. If you need further assistance, contact us on WhatsApp: +92 329 8949062.
Ordering & Payment
How do I place an order on Sabrah.pk?
Browse our collection, select your preferred hijab, choose a colour, add it to your cart, and complete checkout with your delivery details and payment method.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available nationwide across Pakistan.
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfer
- Online Payments
Can I cancel or change my order?
Yes, you can request changes or cancellation within 12 hours of placing your order. After that, orders cannot be modified.
Do you offer custom orders or bundles?
Yes, custom bundles are available. Contact us on WhatsApp to discuss your requirements.
Shipping & Delivery
How long does delivery take?
- Major cities: 3–5 working days
- Remote areas: 5–7 working days
Do you offer free shipping?
Yes, free shipping is available on orders above PKR 6,000.
Do you deliver across Pakistan?
Yes, we deliver nationwide through our courier partners.
How can I track my order?
Once your order is dispatched, we will send you a tracking number via WhatsApp or SMS.
What if I am unavailable during delivery?
The courier will attempt delivery twice. If both attempts are missed, contact us and we will help arrange redelivery.
Exchange & Returns
What is your exchange policy?
We offer a 7-day exchange period from the date of delivery. The item must be unused, in its original packaging, and in the same condition as received.
Can I return a hijab for a refund?
We generally offer exchanges instead of refunds. Refunds may be considered only in exceptional cases.
What if my order arrives damaged or incorrect?
Contact us within 24 hours and share photos of the issue. We will arrange a replacement as quickly as possible.
Who pays the shipping cost for exchanges?
- Our mistake (damaged/wrong item): We cover shipping costs.
- Preference-based exchange: Customer covers return shipping costs.
Products & Fabric
Are your hijabs made from real silk?
Yes, our silk collections are made from pure silk.
What makes a handcrafted hijab different?
Handcrafted hijabs feature hand-finished beadwork and embellishments, making each piece unique.
What is an ombré silk hijab?
An ombré hijab features a smooth colour gradient across the fabric, dyed directly into the silk.
How do I wash and care for a silk hijab?
- Hand wash in cold water
- Use mild detergent
- Do not machine wash
- Dry away from direct sunlight
How do I care for a handcrafted hijab?
Handle gently, hand wash carefully, and store properly to protect embellishments.
Will the colours fade after washing?
When washed according to care instructions, colours remain vibrant for a long time.
What sizes are available?
Product dimensions are listed on each product page. Contact us if you need specific measurements.
Are your designs limited edition?
Yes, many of our designs are produced in limited quantities and may not be restocked.
About Sabrah
Who founded Sabrah?
Sabrah was founded by Sarah and Bilal in Pakistan.
Where are your hijabs made?
All Sabrah hijabs are made and finished in Pakistan.
How is Sabrah different from other hijab brands?
We focus on premium fabrics, handcrafted details, and small-batch production to create luxury hijabs for special occasions.
Can I contact you before placing an order?
Absolutely. Feel free to contact us on WhatsApp with any questions before placing your order.