Return Policy

The 7-Day Exchange Window

You have 7 days from the date of delivery to request an exchange. That window starts the day your courier marks the order as delivered.

To qualify for an exchange, the item must be:

•  Unused and unworn

•  In its original packaging with all tags intact

•  Free from perfume, makeup, or any signs of wear

•  Accompanied by your order number or proof of purchase

If all of the above apply, message us on WhatsApp at +92 329 8949062 with your order number and the reason for the exchange. We will confirm within 24 hours and guide you through the next step.

What Qualifies for Exchange

Most exchanges happen for one of two reasons — and we handle both differently.

Preference-based exchange — you received exactly what you ordered but want a different colour or piece:

•  Eligible within 7 days of delivery

•  Item must meet the condition requirements above

•  You cover the courier cost to return the item to us

•  We dispatch the replacement once the original is received and inspected

 

Error or defect exchange — wrong item sent, damaged on arrival, or a manufacturing fault:

•  Eligible within 7 days of delivery — photograph the issue immediately

•  Send the photo to us on WhatsApp within 24 hours of receiving the parcel

•  We cover all courier costs and dispatch the replacement at no charge

•  No need to return the item in cases of significant damage

What We Cannot Exchange

There are a few situations where an exchange cannot be processed:

•  Items returned after the 7-day window has passed

•  Items that show signs of use, wear, or washing

•  Items returned without original packaging or tags

•  Items purchased during a sale or at a discounted price — these are final sale

•  Custom or personalised bundle orders built to a specific brief

If you are unsure whether your situation qualifies, message us before the 7-day window closes. We would rather have the conversation than have you lose the option.

Refunds

We do not offer cash refunds as a standard policy. All valid claims are resolved through exchange or store credit, depending on the situation.

If a refund is genuinely warranted — for example, if we are unable to fulfil your exchange due to stock unavailability — we will process a refund to your original payment method or issue store credit. We handle these case by case.

How to Start an Exchange

The process is straightforward:

•  Step 1 — Message us on WhatsApp: +92 329 8949062

•  Step 2 — Share your order number and a brief explanation

•  Step 3 — If a defect or error, include a clear photograph

•  Step 4 — We confirm eligibility within 24 hours

•  Step 5 — We arrange collection or guide you on returning the item

•  Step 6 — Replacement is dispatched once the return is received

The entire process typically takes 5–7 working days from when we receive the returned item.

A Note from Us

In our experience, most issues are resolved quickly when we hear about them early. If something seems wrong with your order — even if you are not sure it qualifies — just message us. We are not looking for reasons to say no. We are looking for reasons to make it right.