Exchange & Return Policy
Exchange & Return Policy
Exchange Policy
We want you to be happy with your order. If there is any issue, you can request an exchange within 7 days of receiving your order.
To qualify for an exchange, the item must be:
- Unused and unworn
- In original packaging with tags attached
- Free from perfume, makeup, or damage
- Accompanied by your order number or proof of purchase
Exchange Eligibility
Change of Preference
If you want a different colour or design after receiving your order:
- Exchange request must be made within 7 days
- The item must be unused and in original condition
- Return courier charges will be paid by the customer
- Replacement will be sent after inspection of the returned item
Damaged or Wrong Item
If you receive a damaged item, wrong product, or defective piece:
- Contact us within 7 days of delivery
- Share clear photos of the issue within 24 hours
- Courier charges will be covered by us
- Replacement will be sent without extra charges
Non-Exchangeable Items
We cannot process exchanges for:
- Used or damaged products
- Items without tags or original packaging
- Requests made after 7 days of delivery
- Sale or discounted items
- Custom or personalised orders
Refund Policy
We generally do not offer cash refunds.
In special cases, such as stock unavailability, we may provide:
- Store credit, or
- Refund to the original payment method
How to Request an Exchange
Follow these simple steps:
- Contact us on WhatsApp: +92 329 8949062
- Share your order number
- Explain the issue briefly
- Send photos if the item is damaged or incorrect
- Wait for confirmation from our team
The exchange process usually takes 5–7 working days after we receive the returned item.
Need Help?
If you are unsure about your exchange request, contact us before the 7-day period ends. We are here to help and make the process easy for you.