Privacy policy

At Sabrah.pk, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit Sabrah.pk, place an order, contact us, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit Sabrah.pk, place an order, contact us, or use our services, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Payment-related information

  • Communications you send to us through WhatsApp, email, or other contact methods

  • Information you voluntarily provide when contacting customer support

We may also automatically receive certain technical information when you use our website, such as:

  • IP address

  • Browser and device information

  • Operating system

  • Pages viewed

  • Referring pages or websites

  • Website interactions

  • Cookie and similar technology information

The exact information collected may depend on how you interact with our website and which services or features you use.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Confirming purchases

  • Arranging shipping and delivery

  • Providing order tracking information

  • Processing payments

  • Communicating about orders

  • Handling exchanges, damaged products, or customer service requests

  • Responding to questions submitted through WhatsApp or email

  • Preventing fraudulent or unauthorized transactions

  • Maintaining and improving our website

  • Understanding how customers interact with our store

  • Complying with applicable legal or regulatory requirements

Where permitted, information may also be used for marketing or promotional communications. You may request to stop receiving such communications where applicable.

3. Orders and Payments

When you place an order, we collect information necessary to process and deliver your purchase.

Sabrah.pk currently offers payment options including:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Online Payments

Payment transactions may involve third-party payment providers or financial institutions. These providers may process certain information according to their own privacy practices and security procedures.

Sabrah.pk does not intentionally request that customers send sensitive payment credentials, such as banking passwords or PINs, through WhatsApp or email.

4. Shopify and Our Online Store

Sabrah.pk operates its online store using Shopify.

Shopify provides the ecommerce infrastructure that enables us to display products, manage orders, operate checkout features, and provide other online-store functionality.

As part of providing these services, Shopify may process information relating to visitors and customers. Shopify's handling of information is also governed by its own applicable privacy policies and terms.

5. Cookies and Similar Technologies

Sabrah.pk and the services used to operate our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Support shopping and checkout functionality

  • Understand website traffic and usage

  • Measure website performance

  • Improve the customer experience

  • Support analytics, advertising, or marketing where applicable

You may be able to manage certain cookies through your browser settings or privacy controls made available through the website.

Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use analytics, advertising, social media, or marketing services to understand website performance, measure campaigns, and improve our online presence.

Depending on the services enabled on Sabrah.pk, these third parties may receive information such as device identifiers, IP addresses, browser information, website interactions, or cookie-related information.

Third-party services handle information according to their own privacy policies and terms.

7. How We Share Information

We do not disclose personal information unnecessarily.

However, information may be shared with service providers where reasonably necessary to operate our business and fulfil customer orders.

These may include:

  • Shopify and ecommerce service providers

  • Payment processors and financial institutions

  • Courier and delivery companies

  • Website hosting and technology providers

  • Analytics providers

  • Marketing or advertising service providers

  • Customer support or communication services

  • Professional advisers or authorities where required by law

For example, your name, delivery address, and phone number may need to be provided to a courier company so your order can be delivered.

We may also disclose information when reasonably necessary to comply with applicable law, protect our rights, investigate suspected fraud, or protect customers and our business.

8. Shipping and Delivery Information

Information necessary to fulfil your order may be shared with courier and logistics providers.

This may include:

  • Customer name

  • Delivery address

  • Phone number

  • Order or shipment information

  • Cash on Delivery information where applicable

Such information is provided for purposes such as shipment processing, delivery, tracking, and resolving delivery-related issues.

For additional information about orders and delivery, please refer to our Shipping & Delivery Information page.

9. Exchanges and Customer Support

If you contact us regarding an exchange, damaged item, incorrect order, or another customer service matter, we may collect information necessary to investigate and resolve the issue.

This may include:

  • Order number

  • Customer contact details

  • Product information

  • Photos supplied by you

  • Description of the issue

  • Relevant communication history

Please refer to our Exchange Policy for more information about exchange eligibility and procedures.

10. WhatsApp and Email Communications

Customers may contact Sabrah.pk through WhatsApp or email.

When you communicate with us using these services, the information you provide may also be processed by the relevant communication platform according to its own privacy practices.

Please avoid sending unnecessary sensitive personal or financial information through WhatsApp or email.

11. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Maintaining transaction and business records

  • Providing customer support

  • Handling disputes or exchanges

  • Preventing fraud

  • Meeting accounting, tax, regulatory, or other legal obligations

Retention periods may vary depending on the type of information and the reason it is being retained.

12. Data Security

We take reasonable measures to help protect information handled through our business.

However, no website, online transmission, electronic storage system, or communication method can be guaranteed to be completely secure.

Customers should therefore also take reasonable precautions when sharing information online.

13. Your Privacy Choices and Rights

Depending on applicable law and your circumstances, you may have rights or choices concerning your personal information.

These may include the ability to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Information about how your data is being used

  • Withdrawal from certain marketing communications

Some requests may be subject to legal exceptions, verification requirements, or record-retention obligations.

To make a privacy-related request, contact us using the details provided below.

14. Third-Party Websites and Services

Sabrah.pk may contain links to third-party websites, platforms, or services.

Once you leave our website or interact directly with a third-party service, that service's own privacy policy and terms may apply.

Sabrah.pk is not responsible for the privacy practices of independent third-party websites or services.

We encourage customers to review relevant third-party privacy policies before providing personal information.

15. Children's Privacy

Sabrah.pk is an ecommerce store intended for customers capable of making purchases in accordance with applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorization is legally required.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our business, website functionality, services, legal requirements, or privacy practices.

When changes are made, the updated version may be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact Sabrah.pk:

Business: Sabrah.pk
Location: Tando Adam, Sindh, Pakistan
Email: Sabrah.pk@gmail.com
WhatsApp: +92 329 8949062
Website: Sabrah.pk

For general questions about ordering, payments, delivery, products, or exchanges, you can also visit our FAQs page.